Tenants Guide

TENANCY AGREEMENT

Read your Tenancy Agreement and additional information carefully. Please ask if you require clarification on any matter.

 

SUB-LETTING

Sub-letting or accommodating boarders are not permitted. (Short term visitors are allowed)

 

INVENTORY/CONDITION REPORT

You will be given a detailed Condition Report at the commencement of your lease. It is in your interest to thoroughly check this, making any necessary amendments. Signed copies of each are to be returned to our office within 14 days. Should your report not be received back from our office, our original Inventory/Condition Report will be used for the final inspection at the end of the Tenancy.

 

CHECK-OUT

Our inspection hours are between 9:00am and 5.00pm Monday to Friday. If the house and gardens are not to the required standard, a second inspection will be scheduled. Rent will be charged up to and including the day the property is in satisfactory condition. We are also permitted to charge rent until all keys to the property are returned.

 

BOND

Your bond will be lodged with the Office of Rental Bonds. They will forward to you an acknowledgment of receipt of your bond. Please keep for your records.

 

ANIMALS

Only with the written permission of the Property Manager animals are to be kept as per the conditions stipulated per tenancy agreement. Should the pet cause any damages to the property the tenant will be liable for repairs and/or cleaning to the affected areas.

 

MAINTENANCE

Please report all maintenance / repair issues to our office as soon as they are noticed and we will attend to them as soon as possible.

Please complete a maintenance request form online through propertyentourage.com.au

If negligence or accident by the tenant has caused the fault, this is the responsibility of the tenant. A service call that eventuates in the problem being caused by the tenants incorrect operation of the appliance will be at the tenants’ expense. The cost of a service call where the tenant is not home at a pre-arranged time will also be charged to the tenant.

Emergency maintenance. Only in the case of an emergency when the Property Manager cannot be contacted, the tenant may take steps to arrange a service call. In this event the tenant must refer to the emergency repair list provided at the commencement of the tenancy agreement. You must either phone your Property Manager (office or mobile) and leave a message detailing the urgent repair and tradesperson you have contact to complete the job, this must be done by the next business day.

Tap Washers/Light bulbs: The replacement of tap washers/light bulbs are the tenants responsibility. Please check if any taps are dripping, or light bulbs are blown at commencement of tenancy and report for repair.

 

PICTURE HOOKS

Permission must be obtained from the Property Manager first. If permitted, only the correct picture hooks may be used. Nails, screws or adhesive hooks are not to be used.

 

PAINTING

Only with the written permission from the Property Manager.

 

GARDENING

Lawns and gardens are to watered regularly. Weeds are to be removed from garden beds, fence lines and pavers. Lawns are to be kept mown. Photographs will be taken of external areas at the commencement of your tenancy to help determine what is a fair condition for you to leave the property at the end of your tenancy.

 

HEATERS

In most instances the Property Manager will arrange a service of your heater/s as required. Exceptions to this include the following;

• OIL HEATERS – Where oil has been allowed to run very low or out. In this case sediment often blocks the fuel line.
• ELECTRIC HEATERS – Heaters require cleaning of filters to avoid seizing. Clothing or furniture placed too close to the electric heaters as a result in seizing the motors.
• DUCTED HEATING – Gas and electric heating filters require regular cleaning to operate at optimum efficiency.
• N.B. If you have an un-flued (portable) gas heater, ensure you allow adequate ventilation through slight opening of windows. Failure to do so will inevitably cause a condensation problem.

 

PARKING

Do not park on grassed areas of lawn or nature strips. If you live in a unit or townhouse development, please observe designated parking areas.

 

NOISE

Please consider your neighbours and limit unnecessary noise especially if living in close confines such as in unit or townhouse complexes.

 

INSURANCE

The lessor is not responsible for any damage to the tenants’ possessions caused by water damage from broken pipes, roof leaks etc.

Damage to carpets and under-felt as a result of flooding washing machines or dishwashers (if left unattended) will be the responsibility of the tenants.

Tenants are responsible for their owns goods in the property and it is recommended to obtain your own contents insurance to cover any losses or theft.