During office hours all maintenance be it general or urgent must be reported to your Property Manager via www.propertyentourage.com Go to tenancy tab, select maintenance request form, fill out and submit.
It is a preferred requirement of this office that all general maintenance requests are presented in writing before they can be acted upon. When contacted by a tradesperson it is your responsibility to return their calls within a reasonable period of time to arrange access. Failure to do so could cause further damage which may be classified as negligence on your part, and may result in the repair costs being invoiced to all parties listed on your tenancy agreement.
After Hours Urgent Repairs
The Residential Tenancy Act 1997 defines urgent repairs as:
- a burst water service
- a blocked or broken lavatory system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- a failure of gas, electricity or water supply to the premises
- the failure of a refrigerator supplied with the premises
- a failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering
- a fault or damage that causes the residential premises to be unsafe or insecure
- a fault or damage likely to cause injury to person or property
- a serious fault in any door, staircase, lift or other common area which inhibits or unduly inconveniences the tenant in gaining access to and use of the premises
The tenant shall notify the lessor (or the lessor’s nominee) of the need for urgent repairs as soon as practicable, and the lessor shall, subject to Clause 82, carry out those repairs as soon as necessary, having regard to the nature of the problem.
Your Investment Property Manager must be informed if you have logged a call for an after hours urgent repair, please ensure you advise us by the next business day.
If you call a tradesperson and it is not classified as an urgent repair you risk the possibility of the tradespersons’ invoice being forwarded to you for payment.